Shipments within the Netherlands are handled by PostNL and all international shipments are handled by PostNL. You will be informed about the expected delivery date after the checkout by mail. Please note that during sales periods delivery can take longer than usual and that shipments are only processed on European business days. LIFT is not responsible for delays or errors caused by PostNL
Additionally, we will send you an email the moment your shipment is handed over to shipping provider. They will provide you with a tracking number so you can follow your shipment throughout its journey.
Information about customs
For shipments outside Europe it may happen that a package will be kept at customs for inspection. Unfortunately, the inspection could take up to 30 days to send the package forward to the delivery address. Please let us know if you haven’t received your package after the customs clearance time. After those 30 days, we will start an investigation on your shipment.
Please note that during sales periods delivery can take longer than usual. Delivery times as shown below count from the day your package is shipped from the LIFT warehouse. Expected delivery date is mentioned in the shipping confirmation e-mail.
The Netherlands 1 -2 business days
Europe, US, Canada, Middle East & Australia 2-5 business days
Asia 3-5 business days
Africa 4-5 business days
South America, New Zealand, China 5-7 business days
Shipping costs will be charged depending on your delivery address and method. After you’ve filled in all fields on the left side of the page, you can review the shipping costs.
Duties & taxes
LIFT ships from the Netherlands. LIFT shall not be liable for duties or taxes. Please be well informed before you place an order. Once your order has been shipped, it can no longer be cancelled. Only after you’ve received your order, you are able to return the item(s) free of charge.
If your box is damaged upon arrival, we recommend that you either refuse the delivery or write a note (if possible) that you are accepting a damaged box when signing for it.
If you would like to find out if we ship to your country, please contact our customer service.
Please note LIFT ships from the Netherlands. Import duties and taxes may apply. These are regulated by your country’s customs, we do not have any influence on this.
Our shipping partner PostNL has more information available.